Privacy Policy

Overview

Fresh Clothes values your privacy. This Privacy Policy describes what information we collect, how we use it, and your choices when you use our website, signup flows, and customer app.

Information We Collect

• Account details such as name, email, phone number, and password.
• Service details such as address, route day, service selections, and notes.
• Payment and billing metadata needed for service operations. Card data is handled by Stripe and is not stored directly by Fresh Clothes.
• Referral and rewards data, including referral relationships, status, and related invoice references.
• Technical and analytics information such as page visits, events, and device/browser data to improve performance and customer experience.

How We Use Information

• Provide, operate, and improve our laundry services and customer experience.
• Process signup, account access, service scheduling, billing, and support.
• Detect fraud, abuse, and security incidents.
• Measure site and product performance through analytics.
• Operate referral and rewards workflows according to program rules.

Cookies and Analytics

We use cookies and similar technologies for core functionality, sign-in sessions, security, and analytics. Analytics providers may collect usage information such as pages viewed, events, and approximate location. You can control cookies through your browser settings.

Sharing of Information

We do not sell personal information.

We may share information with trusted service providers to operate our business:

• Payment processing and billing providers (such as Stripe).
• Cloud infrastructure and authentication providers.
• Analytics and communications providers.

We may also disclose information when required by law, to enforce agreements, or to protect rights, safety, and security.

Data Retention

We retain information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may vary by data type, including operational and billing records.

Security

We use administrative, technical, and physical safeguards designed to protect information. No system is completely secure, but we work to protect data and reduce risk through ongoing security practices.

Your Choices and Rights

You may request access, correction, or deletion of your personal information, subject to legal and operational requirements. You may also request account closure.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Policy Updates

We may update this Privacy Policy from time to time. When we make material updates, we will update the effective date above.

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